Terms and Conditions for Retail Customers
Terms: We accept payment by most Major Credit Cards through phone or fax or on the mailable order form that is an option at checkout.
Our ordering system also permits you to pay by other means, such as check, money order, etc. If you choose one of those methods, the shopping cart will invite you to print out your order and send it by postal service, along with your payment. Your order will be held pending clearance of the funds.
At checkout, fees for shipping and handling that vary by item size, weight and packing requirements, destination and carrier of your choice, will be added to your order, along with any taxes we may be required by law, to collect..
Refunds / Returns: We will accept the return of goods in perfect condition for refund or credit but you must contact us by email prior to the end of the third business day after receipt of the merchandise. At that time you will be given a "Returned Goods Authorization" (RGA) number that must appear on the outside of your package AND on the shipping label or bill of lading. Goods tendered to us for return that lack an RGA will not be accepted and no credit or refund will be made.
Goods that have obviously been used or damaged or not in the original undamaged packaging will not be given credit.
Damage Claims: Goods are shipped by us in perfect condition, and in packaging designed to protect the goods during shipment. If the package is obviously damaged when offered to you by the carrier, you MUST note this damage on the receipt that the carrier requires you to sign. Damage claims discovered after the package is opened must be filed with the delivering carrier promptly and according to that carrier's rules.
Wholesale Terms: All wholesale orders must be placed by phone, fax or mail (not email or though the web site).
Freight for Wholesale Orders: We select the most economical carrier according to prevailing rates.
UPS charges will be added to your invoice and include a small handling fee.
WE ACCEPT ALL MAJOR CREDIT CARDS.